The term "user reviews" refers to opinions, comments and feedback left by individuals who have used or experienced a particular product, service or business. These reviews can be found on various platforms such as online shopping websites, apps, social media channels, blogs or forums, where users share their experiences with others in order to help them make informed decisions about purchases or other actions they may take based on the information provided by these reviews. User reviews are a valuable tool for businesses and consumers alike as they provide insights into the strengths and weaknesses of products or services, helping companies improve their offerings while allowing customers to make more informed choices when making purchases.